Tuesday, 3 March 2009

Travel agents to nip holiday grumbles in the bud

Managers of High Street travel agencies operated by Thomson and First Choice are to be empowered to resolve all but the most complicated customers gripes - nipping them in the bud without referring them to their central complaints department. Since a commonly cited cause of problems is failure to sell the right holiday to the right customer in the first place the results of this policy will be interesting.

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