Sunday, 7 February 2010

Evening light in Alta


After a great day's skiing in the Rockies at the Utah resort of Alta the setting sun casts a golden light - matched only by the unseen glow of satisfaction on skiers' faces - across the porcelain white of the mountain rim.

Wednesday, 3 February 2010

Come on BA - pick up the phone

It's all very well migrating service on line - but there are some problems a traveller can iron out only by direct contact. Before returning from the US last week on British Airways I needed to sort out a seating glitch which could not be resolved via the airline's web site. It took me approximately 40 minutes on the phone from my hotel. There was no obvious reason - such as disruption caused recently by snow in the UK - which might have brought a deluge of inquiries. I spent the best part of 30 minutes just waiting for someone to pick up my call. This is simply not good enough.

Oz visits up

Another sign that the economic crisis has eased? The latest figures from the Australian Bureau of Statistics show a 5% increase in the number of visitors from the UK in November, compared with the same month in 2008. Iver 12 months to November 30 there was a drop of 2%