Sunday, 7 February 2010
Wednesday, 3 February 2010
It's all very well migrating service on line - but there are some problems a traveller can iron out only by direct contact. Before returning from the US last week on British Airways I needed to sort out a seating glitch which could not be resolved via the airline's web site. It took me approximately 40 minutes on the phone from my hotel. There was no obvious reason - such as disruption caused recently by snow in the UK - which might have brought a deluge of inquiries. I spent the best part of 30 minutes just waiting for someone to pick up my call. This is simply not good enough.
Another sign that the economic crisis has eased? The latest figures from the Australian Bureau of Statistics show a 5% increase in the number of visitors from the UK in November, compared with the same month in 2008. Iver 12 months to November 30 there was a drop of 2%