Monday, 1 March 2010

Refusing breakfast won't bring home bacon

A young woman guest came down for breakfast at a hotel in North Wales on Saturday to be told she was too late. It was 9.45 am. Yet this same hotel, clearly battling the twin impact of recession and nasty winter weather, was courting passing trade with a poster offering rooms at £10 a night b&b (provided guests dined in the restaurant). Such deals are all very tempting - but unless they are accompanied by good food and service the customers they attract won't come back. That could be particularly damaging in future economic downturns.Visitors to this site may have noticed that I am not entirely convinced by reports that recession has prompted an increase in "staycations". This sort of contradictory failure to provide flexible service helps explain why.


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