Thursday, 26 April 2012

Hire car fuel charges under fire

Fuel policies imposed by some car rental companies have come under the spotlight in a new report by Which? Travel. The magazine says its subscribers have been complaining that some firms insist they buy a tankful at exhorbitant prices when they pick up their vehicles and return with the tank empty - refusing any refind for unused fuel. Its researchers rented from several operators in Spain and found that this "full empty" policy could bump up the initial price significantly. And it argues the impact of these charges should be shown upfront at the time the booking is made so consumers can make the right choice and compare prices easily. I agree - but meanwhile it's sensible to check the rental conditions when booking. The firm's fuel policy will probably be shown in the small print. If it isn't - ring up and ask before committing yourself.