Air travel technology preferred to human contact says survey
We may curse technology when it lets us down – but once they’ve tried it air travellers prefer to use it than deal with human beings, according to new research. And that holds good even if they have had a bad experience – at an airport check in machine, for example. The survey, by the international airiine communications and information technology company SITA found that 55% of passengers use some self service technology but using it for the entire journey was not yet widespread.” Three quarters booked via the internet and 16% used mobile phone apps. The overwhelming majority (92%) said checking in on mobiles was an easy process but they indicated they wanted more mobile services, with baggage notifications a top priority.