Wednesday, 19 July 2017

Car hire damage rip offs - action at last

You read it here first. Following a report in the Daily Telegraph, the consumer watchdog Which? has finally twigged that car hire customers might be paying more than they should for repairs. It is calling for an immediate investigation to ensure customers aren't being routinely ripped of. It's two years since similar suspicions were aired in an  article on this website advising travellers to take out separate excess insurance to avoid paying  heavy extra insurance charges available from car rental companies res themselves. The excess, of course, is the amount you have to pay before the company's basic cover kicks in. I was once charged the full excess of £750 in Sicily for two scratches so tiny you would have been hard put to spot them. My subsequent argument with the rental company (to no avail) was: that they wouldn't have cost anything like that to repair. I also pointed out that having inspected many rental vehicles before driving off - as common sense dictates you must - I had observed many such bodywork blemishes, leading me to the suspicion that  renters wait until they have stung some other customers or customers  before even bothering to get the work done. Underlying the problem is a desperate need to keep the headline rental price as low as possible - a good example of the ways unfettered competition can sometimes work against the consumer interest. It's great news that the issue is at last gaining the attention it deserves, It's just a bit late.

1 comment:

Ander Well said...

It is not fair to pay the customer for any damage of car during traveling, It should not be happen, It is the fault of driver. But In the case of hiring for personal use then they should pay all money. You can get the offers on coventry limo hire services to visit on lux limo.